Professional Growth

Telephone Etiquette


As the saying goes, “you never get a second chance to make a first impression” and amazingly, it takes just 6 seconds for the caller to make an impression of your business. If you ‘WOW’ them – you could create a customer for life. But get it wrong and the customer could hang up the phone for good. This course focuses on seven steps to perfect telephone etiquette – so you can turn every new caller into a lifelong customer.

The Telephone Etiquette course isn’t just for people in a customer facing role. You could be a talented designer, code faster than you think, or maybe you’re a really senior executive, it doesn’t change anything. Whatever position you’re in, the way you answer the phone and handle conversations shapes the customers perception of your entire business. This course is ideal for anyone who wants to improve their telephone etiquette skills with confidence and credibility no matter their level of experience.

You'll have 7 days to complete this course once enrolled.

5 - 10 mins | 7 days to complete | Contains audio/video | Developed by Learning Heroes

Closed Captioning: N/A

  • Telephone Etiquette
Completion rules
  • All units must be completed