Please email questions/concerns to: support@typewell.com
Or submit a Help Ticket through the Support Center: support.typewell.com
The TypeWell LEO policies are listed below.
If you need to reschedule the start date of your Short Course course prior to beginning the course, please email TypeWell Support. A Short Course may be rescheduled up to 2 times at no charge, provided the request is made 3 days prior to your start date. If your request is within 2 days of your course start date, you may be subject to a $5 administrative fee.
Once you have started your Short Course, you may need to extend the expiration date in order to complete it. Please email TypeWell Support to request an extension. You may request up to 2 courtesy extensions within the 3-month period following the original course date, after which an administrative fee of $5 will apply.
Extensions/restarts will be for the same duration as the original course; i.e., a 14-day course will be extended for another 14 days (from the date our Support Team actually makes the extension).
All requests to extend/restart are subject to availability of “seats” in LEO. Course and administrative fees are nonrefundable.
If a Short Course is not complete within 3 months from the original start date, a grade of “Incomplete” will be posted on your TypeWell Educational History page (if applicable). You may retake the course by paying the course fee again. When a “Pass” grade for the course is posted on your Educational History page, the “Incomplete” will be removed.
Co-Op Classes have fixed start and end dates and therefore cannot be rescheduled.
Any due date extensions for required Co-Op Class assignments are subject to the instructor's discretion. Please email TypeWell Support if you have any questions.
Short Course and Co-Op Class fees are non-transferable.
Web-based Short Courses are only eligible for a refund within 30 days of purchase, and only if the course or class has NOT yet started. A $5 administrative fee will apply. Alternatively, you may be eligible to extend your course expiration date or reschedule your course start date (see above).
If you cancel your enrollment in a Web-based Co-Op Class, you will receive a full refund upon the return of any unused materials (if applicable), for up to 30 days after the date of purchase, but no later than 7 days prior to class start date. If you choose to cancel your enrollment within 7 days of the class start date or after, a cancellation fee of 50% of your original class cost will apply.
In the unlikely event that we cancel a class, you will be notified in advance whenever possible, and you will be eligible for a full refund.
Use the button below to pay the $5 admin fee (PayPal or credit/debit card):
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